LEGAL

Complete Wealth Pty Ltd (ABN 53 126 276 131) is a Corporate Authorised Representative of Infocus Securities Australia Pty Ltd (ABN 47 097 797 049) AFSL and Australian Credit Licence No. 236523

This site is provided by Complete Wealth on an “as is” basis. Complete Wealth makes no representations or warranties of any kind express or implied, as to the operation of the site or the information, content, materials, or products included on this site.

To the full extent permissible by applicable law, Complete Wealth disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Complete Wealth will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.

This site is created and controlled by Complete Wealth in ACT, Australia. As such, the laws of ACT and Australia will govern these disclaimers, and terms and conditions, without giving effect to any principles of conflicts of laws. We reserve the right to make changes to our site and these disclaimers, and terms and conditions at any time.

Should you choose to act on any of the information included in the website, you accept all risks and responsibility for losses, damages, costs and other consequences resulting directly or indirectly from using this site and any information or material available from or through it to the maximum permitted by law.

Complete Wealth limits any liability that cannot be excluded to restoring the service, re-supplying the material or refunding any amount paid to Complete Wealth for the service or material.

Any products or services provided by Complete Wealth may be modified over time.

None of the information and data contained in this website nor any opinion expressed constitutes a specific recommendation to purchase or sell a financial product, or to provide financial product advice.

Complete Wealth and its associates is not engaged in rendering any legal or professional services by placing these general informational materials on this website. We are not Licenced tax agents.

Complete Wealth makes no representations or warranties about the accuracy or completeness of the information contained on this website. Any links provided to other server sites are offered as a matter of convenience and in no way are meant to imply that Complete Wealth endorses, sponsors, promotes or is affiliated with the owners of or participants in those sites, or endorses any information contained on those sites, unless expressly stated.

Complete Wealth does not warrant or represent that the site is error free or free from viruses or defects. You must do all that is necessary (including using virus checking software) to satisfy yourself that accessing this website will not adversely affect your computer system(s).

Complete Wealth is the copyright owner of all text and graphics contained on this website, except as otherwise indicated. Other parties’ trademarks and service marks that may be referred to herein are the property of their respective owners. You may print a copy of the information contained herein for your personal use only, but you may not reproduce or distribute the text or graphics to others or substantially copy the information on your own server, or link to this website, without prior written permission of Complete Wealth.

Permission to use and reproduce documents and related graphics available from this website is granted, provided that:

1) the below copyright notice appears in all copies and that both the copyright and this permission notice appear; 2) use and reproduction of documents and related graphics available from this website is limited to personal, non-commercial use; 3) no documents or related graphics, including logos, available from this website are modified in any way; and 4) no graphics, including logos, available from this website are used separate from accompanying text. Use or reproduction for any other purpose is expressly prohibited by law, and may result in civil and criminal penalties.

Violators will be prosecuted to the maximum extent possible.

If any part of this disclaimer is held to be invalid, unenforceable or illegal for any reason, the remaining parts of the disclaimer shall nevertheless continue in full force.

This site is only relevant to Australian residents.

FSG

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Complaints

If you have a complaint about the service provided by us you should:

Let us know your concerns. We value your feedback and the opportunity to improve our service. In the first instance, please let us know your concerns. Alternatively, you can email or write setting out details of your complaint to:

The Complaints Manager, Infocus Securities Australia Pty Ltd (Infocus).
Email: [email protected];
or Post: PO Box 1856, Sunshine Plaza QLD 4558;
or Telephone (07) 5406 5000.

Outline the specific areas of service, which have not met with your satisfaction. Detail in your letter, as simply as possible, all the facts relating to your complaint and how you believe we can investigate and resolve this matter to your satisfaction.
Infocus will investigate your complaint and will make every effort to ensure you receive a fair and prompt reply. Infocus will endeavour to resolve your complaint within 30 business days. We will keep you informed of what is happening to your complaint if this investigation cannot be resolved within this time.
If you still do not get a satisfactory outcome, you have the right to take the complaint to an external dispute resolution scheme.

Infocus is a member of the external complaints resolution scheme operated by the Australian Financial Complaints Authority (AFCA). AFCA provide free advice and assistance to customers not satisfied with the responses provided by member companies to their complaints. AFCA may undertake an independent external investigation of the complaint or enquiry. Member companies like Infocus are bound by any decisions made by AFCA.

You can write to the Australian Financial Complaints Authority:

Online: www.afca.org.au
Email: [email protected]
Phone: 1800 931 678
Mail: Australian Financial Complaints Authority
GPO Box 3
Melbourne VIC 3001

General Advice Warning

Information published on this website has been prepared for general information purposes only and not as specific advice to any particular person. Any advice contained in this document is General Advice and does not take into account any person’s particular investment objectives, financial situation and particular needs.

Before making an investment decision based on this advice you should consider, with or without the assistance of a qualified adviser, whether it is appropriate to your particular investment needs, objectives and financial circumstances. Past performance of financial products is no assurance of future performance.

PDS Disclosure

Please refer to the Product Disclosure Statement (PDS) before investing in any products mentioned in this website.

Social Media Terms Of Use

Complete Wealth Pty Ltd (ABN 53 126 276 131) is a Corporate Authorised Representative of Infocus Securities Australia Pty Ltd (ABN 47 097 797 049) (we, us, our, or Complete Wealth Pty Ltd offers the Facebook, YouTube, LinkedIn and Instagram pages (our Facebook, YouTube, LinkedIn and Instagram Page) as a service to provide you with information about us, our services, our events and other material of interest. Our social media pages are available to the public and are openly available to all social media users.

In accessing and using our social media pages, you must comply with the Terms of Service of each social media platform and also our own Social Media Terms of Use.

Complete Wealth:

does not endorse any comments, advice, statements, visuals, videos or other material (Content) posted on our social media pages;
does not represent or warrant the accuracy of the Content posted on our social media pages; and
will not be liable for any Content posted on our social media pages, including Content posted by any third party.
Whilst we will make all reasonable commercial efforts to monitor the Content that you post on our social media pages, we expect that you will not post any Content that we may deem to be defamatory, abusive, offensive, intimidating, discriminatory, vilifying, racist, sexist, or that may be in breach of any law or industry code. In the event that you do post such material, we reserve the right to remove that material from our social media pages immediately and without notice to you.

Complete Wealth may, from time to time, provide hyperlinks to social media pages belonging to third parties (Linked Pages). We do not control content posted on the Linked Pages and we are therefore not responsible for any content found on them. We provide these hyperlinks for your convenience only, and do not endorse or approve any of the content found within Linked Pages. We do not take any responsibility or warrant the accuracy of any aspect of content or information provided on the Linked Pages.

While we take reasonable precautions to protect the security of our social media accounts (our Account), there remains a risk that our Account may be hacked or hijacked by a third party. In the event that this occurs, we will use reasonable efforts to ensure that we regain control of our Account as quickly as possible. However, we are not responsible for any inappropriate Linked Pages or Content posted while our Account was not under our control.

Complete Wealth takes reasonable care to ensure that our intellectual property or trademarks are not misused by a third party. However, if a third party uses our intellectual property or trademarks to promote spam links to third party websites (Spam) or malicious software, we will use reasonable efforts to ensure that the unapproved content is removed from our social media pages as quickly as possible. We are not responsible for any Content posted or damage caused by the Spam or malicious software. If you are unsure whether a link or social media page is associated with, or approved by Complete Wealth, please contact us at [email protected].

Complete Wealth may also remove without notice to you, any unapproved Content that is commercial in nature. Complete Wealth is not responsible for any third-party advertising material that may be displayed by Facebook, YouTube, LinkedIn and Instagram on our social media pages.

Thank you for taking the time to observe our Social Media Terms of Use. Please email [email protected] if you have any concerns about content on any of Complete Wealth social media pages so that we can take the appropriate action.

Social Media Terms of Use last updated 26/04/2023